Our return policy is 14 days. If 14 days have gone by since your purchase or delivery if ordered online, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all original tags.
To complete your return, we require a receipt or proof of purchase.
Some items are non refundable. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days or store credit will be available.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We currently do not offer exchanges, but we do refunds.
To return your product, you should first contact us by email@example.com to get an approval for return and refund with a valid reason of return.
Then we will just follow our instructions on how to do the free return of the item if it is approved for return.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.
We don’t guarantee that we will receive your returned item because we have to rely on the postal service used for return.